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value-based yet powerful IT support plan
unleash the full potential of your business
  • Flat Rate IT Support.
  • Fast Response IT Helpdesk.
  • Expert Highly Trained Team.
  • Full Management of Technology.
  • Accurate User Onboarding.

Comprehensive

Instead of acquiring and managing numerous IT products, Diamond IT consolidates and excels in all aspects.

Flat Cost

Save over 50% on IT costs while ensuring your business is safeguarded with top-tier services and cybersecurity.

Battle Tested

Diamond IT leverages over two decades of IT expertise and innovation, consistently delivering results for businesses of all kinds.

What's included with Diamond IT?

Diamond IT Essentials

Diamond IT Essentials includes:

  • IT Support: Access our best-in-class support services during business hours.
  • Managed Services: Management of your computers, networks, and cloud services.
  • Dedicated Team: You’ll have your own team of highly trained, professional, and courteous IT experts committed to delivering top-notch support and resolving issues correctly on the first try.
  • Automated Resolutions: Our AI-powered systems proactively scan incoming requests and problems, resolving many of them instantly.
  • Tailored Onboarding: Our Setsail technology customizes your onboarding process, ensuring that users are fully prepared to begin their roles from day one. This includes tasks such as email setup, data and cloud access, logins, procurement, and configuration of computers, and more.
  • Seamless Offboarding: Effortlessly remove users from all systems, including any subscriptions they may have had. This guarantees no unexpected charges and prevents unauthorized access.
  • Technology Success Program: Our team continually monitors your services and solicits feedback to drive ongoing improvements, enabling your continued success.

Diamond IT Pro

Diamond IT Pro includes everything from Essentials, plus

  • 24/7/365 IT Support: Access our support services around the clock, ensuring we’re there for you whenever you need assistance.
  • Proactive Maintenance: Utilizing our DAG Tech Blackjack platform, we conduct ongoing maintenance to ensure that all technology components are promptly updated, optimized, and maintained securely.
  • Network Monitoring
  • DNS Security: Protect your domain information from cyber threats.
  • Endpoint Security: Shield your computers from cyber threats including ransomware, malware, trojan horses, and viruses.
  • Asset Management
  • Technology Documentation
  • Domain Registration Monitoring
  • SSL Certificate Monitoring 

Diamond IT serves businesses at every stage of their IT journey.

Start-Ups

Are you an emerging company in need of IT infrastructure? Build a successful IT solution that grows alongside your business.

Business Without IT

Are you currently handling your own IT support without cybersecurity measures in place? Let us take care of all the details so you can concentrate on your core business.

Replacing Outsourced IT

Unsatisfied with your current outsourced IT provider? Simplify your operations and unlock greater benefits by making the switch to Diamond IT.

Replacing In-House IT

Struggling with costly and challenging-to-maintain in-house IT? Opt for Diamond IT’s subscription service, reduce costs, and gain access to comprehensive solutions.

Augment In-House IT

Already have an in-house IT team but looking to enhance their capabilities? Unleash the full potential of your IT team by integrating Diamond IT.

FAQ

What would Diamond IT cost if the services were purchased individually?

Diamond IT encompasses over $250 worth of services per user, delivering savings exceeding 60%.

What Company Sizes Benefit from Diamond IT?

Diamond IT suits a wide spectrum of businesses, from small enterprises with ten employees to larger corporations with thousands.

How is Support Accessible?

Support can be accessed through email or phone submission.

Where is Your Team Located?

DAG Tech is headquartered in the USA. Our global team ensures around-the-clock monitoring and support.

Are Projects Included?

Projects are not included with Diamond IT and provided through Project Agreements. See more information on the Diamond IT project Reasonable Use Policy (RUP) here.

What Contract Durations are Available?

Diamond IT offers flexibility with month-to-month, 1-year, and 3-year subscription formats.

What Payment Methods Are Accepted for Diamond IT?

Diamond IT can be conveniently paid for through our automated billing platform, accepting ACH and credit card payments.

Is Invoicing Available for Diamond IT?

Diamond IT is priced competitively and managed efficiently, streamlining the process with automated billing. As a result, there’s no need for traditional invoicing and collection procedures, but we do provide receipts for services rendered.

Are customized contracts available for Diamond IT?

Diamond IT is priced competitively and managed efficiently, streamlining the process with standardized terms. As a result, we don’t offer customization changes or modifications to the Terms & Conditions or SLA.

Diamond IT, a powerful yet easy to use IT support plan

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